Saturday, June 6, 2009

A Short Lived Addition

If you read my post from earlier this month, you know that we purchased a smaller boat for bay hopping around Sodus Bay.
Well, that was short lived.

We purchased the boat from Arney's Marina in Sodus Point and picked it up on Memorial Day weekend with the understanding that we would return it to them on Tuesday May 26th with a list of what needed to be repaired. This list of items was to be covered by the warranty, and basically didn't include any thing major. It needed to have the engine mounts tightened and the carbureator adjusted.

Well, on Friday May 29th, Arney's called and said they found some other issues, and the boat would not be ready to be picked up until the following Tuesday. I agreed to let them keep it and fix whatever they thought should be fixed.
Our friend Doug Parkhurst and I went to Arney's on Thursday June 2nd to pick the boat up, and we were greeted by the salesman that sold me the boat. He didn't look like a happy camper, and basically here is what he had to say to me:

"You have two options. We can either keep the boat for another week and try to resolve this issue, or you can have your money back".

I don't know what the issue was, because they never told me and skirted the question when I asked, so I opted for my money returned.
Truthfully, I thought that was quite a fair decision on their part. Not too many businesses today are willing to refund the purchase price of a boat, without creating a major scene.

In my opinion, Arney's Marina was very fair about it, and that may be a reason for them being in business for as many years as thay have. Jo-Ellen Arney, the owner, apoligized a thousand times, and returned the original bank check along with my $500.00 cash deposit.....no questions asked. They never even deposited my money, saying they didn't want to do so until they knew that both Dottie and I were satified with our purchase.

Now, the search is back on for a small "bay-hopper", and I will tell you, it is not easy. Seems that many small boat owners don't believe in keeping their boats in good condition. We have looked at many, and have not been able to find one that suits our tastes.

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